Refund and cancellation policy

1. Sessions, consulting hours and workshops

• Cancel or reschedule free of charge up to 24 hours before the booked start time.
• Within 24 hours of the start time, a fee of 50 % of that session's price applies.
• If we cancel or can't deliver, you choose a new date or a full refund.
• To cancel, email support@seocourier.com with your order reference.

2. One-off projects (audits, strategy, fix projects, migrations, single articles)

• Before work starts: full refund.
• After work starts: you pay for the work delivered or in progress when you cancel, and we refund the rest. We'll show you what that comes to before we charge or refund anything.
• If a delivered item doesn't match what was described, tell us within 14 days. We'll correct it or re-deliver it at no charge. If we can't, we refund the part that wasn't delivered.

3. Monthly services

• The first 3 months are a minimum term. Monthly fees for that period are payable.
• After the minimum term, you can end the service with 30 days' notice, effective at the end of the notice period. You pay for the notice period.
• We don't refund a month already started, except where we haven't delivered what we promised for that month, in which case we credit or refund the undelivered part.
• To cancel, email support@seocourier.com. Your cancellation is confirmed by email.

4. If you are a consumer (private person)

If you buy as a private person and not for business, you have a statutory 14-day right to withdraw from the contract, without giving a reason, under the Danish Consumer Contracts Act (forbrugeraftaleloven).

• The period is 14 days from the day the contract is made.
• How to withdraw: tell us clearly by email to support@seocourier.com, with your name, the order reference and that you withdraw. You may use the model withdrawal form on request, but you don't have to.
• If you asked us to start earlier: if you've asked us to begin the work within the 14 days (you can tick a box at checkout), you pay a proportionate amount for what we've delivered up to the moment you tell us you withdraw. If the service has been fully performed and you confirmed that you'd lose your right to withdraw once it was, you can no longer withdraw.
• Refund: we refund what you've paid, less any amount you owe for work already delivered, within 14 days of getting your notice, to the same payment method you used.

This right applies to consumers only. It does not apply to businesses.

5. Refund method and timing

Refunds go to the original payment method. Processing normally takes 3 to 10 working days depending on your bank. We refund the VAT on any amount we refund.

6. What isn't a refund reason

A ranking or traffic that doesn't change by a certain date isn't by itself a defect, because search engines decide those. If you're unhappy with something we delivered, tell us and we'll work it out with you.

7. Questions

Email support@seocourier.com or call +45 39 69 85 79, Mon–Fri 08:00–18:00. If we can't agree, a consumer can contact Center for Klageløsning, Nævnenes Hus (naevneneshus.dk).